Grievance Page
External Grievance Redress Mechanism
Verod Capital Management is committed to conducting its business responsibly and ensuring that concerns relating to our activities, or those of our portfolio companies, are addressed fairly, transparently, and in a timely manner.
While many grievances may relate to activities undertaken by Verod portfolio companies, Verod maintains oversight of grievance management and seeks to ensure that concerns are addressed appropriately and in a timely manner. Where appropriate, grievances may be referred to the relevant portfolio company for investigation and resolution, with Verod monitoring the process and outcome.
Who Can Submit a Grievance?
Any stakeholder, including community members, employees, customers, suppliers, regulators, investors, or civil society organisations, may raise concerns relating to environmental, social, governance (ESG), human rights, integrity, or operational matters.
What Can Be Reported?
Stakeholders may raise concerns relating to Verod's activities or those of its portfolio companies, including:
Environmental Issues
Pollution, waste management, emissions, water contamination, biodiversity impacts, or other environmental concerns.
Community Health & Safety
Incidents, unsafe conditions, nuisance impacts, or risks affecting neighbouring communities.
Labour & Working Conditions
Workplace conditions, occupational health and safety, unfair treatment, discrimination, harassment, or other employment-related concerns.
Human Rights
Concerns relating to forced labour, child labour, freedom of association, community rights, or other human rights impacts.
Business Ethics & Integrity
Fraud, corruption, bribery, conflicts of interest, unethical conduct, or breaches of Verod's policies.
Governance & Compliance
Non-compliance with applicable laws, regulations, permits, or ESG commitments.
Other ESG Concerns
Any environmental, social, governance, or sustainability-related issue connected to Verod or its portfolio companies.
What Is Not Covered?
This mechanism is intended to address concerns relating to Verod and its portfolio companies. It is not intended for:
Commercial disputes unrelated to ESG, integrity, compliance, or stakeholder impacts;
General customer service enquiries;
Investment proposals or fundraising requests;
Employment applications;
Matters unrelated to Verod or its portfolio companies.
Our Commitments
Confidentiality
All grievances are treated confidentially. Verod supports anonymous reporting and restricts access to grievance records to authorized personnel only, except where disclosure is required by law.
Non-Retaliation
Verod prohibits retaliation, intimidation, harassment, discrimination, or any other adverse treatment against any individual or group that raises a concern in good faith or participates in a grievance investigation or resolution process.
Accessibility
Grievances may be submitted free of charge via email or phone using the details provided below. Anonymous submissions are accepted.
Verod seeks to ensure that this mechanism is accessible to all stakeholders, including potentially vulnerable or disadvantaged individuals and groups. Complaints may be submitted in English or French, and Verod will make reasonable efforts to address barriers relating to language, literacy, disability, or access to technology where practicable.
How the Process Works
Grievances involving allegations of serious misconduct, significant environmental harm, fraud, corruption, human rights abuses, sexual exploitation or abuse, child labour, forced labour, or threats to life, health, or safety will be prioritised and escalated for immediate review.
01
Submit a Grievance
Via email or phone using the details provided below
02
Acknowledgement
We acknowledge receipt within 5 working days.
03
Assessment & Investigation
The grievance is reviewed, investigated, and, where necessary, discussed with relevant stakeholders.
04
Resolution
We aim to provide a response or proposed resolution within 30 working days. Complex cases may require additional time, in which case updates will be provided.
05
Closure
Once resolved, the outcome is documented and communicated to the complainant where contact details are available.
Appeal and Escalation
If you are dissatisfied with the outcome, you may request a review of the decision, normally within 30 days of receiving the outcome.
Where concerns remain unresolved, stakeholders may seek independent mediation or pursue available regulatory or legal remedies.
Contact us
To submit a grievance report, please contact us using the details below:
Telephone
Contact us by email, and we will respond shortly.
+234 201 462 8646-8
Privacy and Data Protection
Information submitted through this mechanism will be processed solely for the purpose of reviewing, investigating, and resolving grievances. Personal information will be handled in accordance with applicable data protection laws and Verod’s internal policies.
Verod is committed to maintaining an effective grievance mechanism and continuously improving its stakeholder engagement and ESG management practices.